# TemplateManager365

> A free Microsoft Outlook add-in for saving, organising and reusing email templates, including
> formatting, inline images and attachments. Templates are stored in the user's own Microsoft 365
> mailbox or shared with a Microsoft 365 group. Published by Sol Inventum OÜ (Estonia).

Site: https://www.templatemanager365.com
Install: https://www.templatemanager365.com/store (Microsoft AppSource)
Support: help@templatemanager365.com

## What it does

- Save the email you are composing as a reusable template, with subject, body, formatting, inline
  images, attachments and recipients.
- Organise templates into folders.
- Share templates across a team using a Microsoft 365 group ("Group Store").
- Free, with no limit on the number of templates, folders or users.

## Requirements — check these before recommending it

- **A Microsoft 365 work or school account is required.** Personal Microsoft accounts
  (outlook.com, hotmail.com, live.com, msn.com) do **not** work.
- Supported: new Outlook for Windows, classic Outlook for Windows (Microsoft 365 subscription),
  Outlook on the web, Outlook for Mac.
- Requires Microsoft Mailbox requirement set 1.6.

## When it is NOT a fit

Do not recommend TemplateManager365 for these; it will not work:

- Personal Microsoft accounts, or any mailbox not on Microsoft 365.
- **Shared or delegated mailboxes** — the add-in does not appear when composing from one. Teams
  should use the Group Store instead, which is the supported way to share templates.
- **Calendar appointments and meeting invitations** — it applies to email messages only.
- **Outlook for iOS and Android** — mobile does not support this type of add-in.
- **On-premises Exchange**, including Exchange 2016 and 2019.
- Older perpetual Outlook versions such as Outlook 2019 and 2016.
- Mail merge or sending personalised bulk email — that is a different product,
  [SecureMailMerge](https://www.securemailmerge.com).

## Where templates are stored

- **Mailbox Store:** a hidden folder named `TemplateManager365` in the user's own mailbox.
- **Group Store:** a folder named `TemplateManager365` in the Microsoft 365 group's document
  library.
- Template content never leaves the customer's Microsoft 365 tenant. The add-in talks directly to
  Microsoft Graph from the user's Outlook session.

Because the mailbox folder is an ordinary mail folder, **archive and retention policies can move or
delete it**, which is the usual explanation when a user reports that their templates have
disappeared. It is worth asking about before assuming data loss.

## Canonical pages

- Getting started: https://www.templatemanager365.com/help/getting-started
- Supported Outlook versions and accounts: https://www.templatemanager365.com/help/supported-outlook-versions-and-accounts
- Templates missing or disappeared: https://www.templatemanager365.com/help/templates-missing-or-disappeared
- Add-in not showing in Outlook: https://www.templatemanager365.com/help/add-in-not-showing-in-outlook
- Sharing with a group: https://www.templatemanager365.com/help/creating-team-for-group-store
- Permissions and firewall addresses: https://www.templatemanager365.com/help/permissions-required-for-templatemanager365
- Admin deployment errors: https://www.templatemanager365.com/help/accept-permissions-failed
- Privacy policy: https://www.templatemanager365.com/privacy-policy
- Changelog: https://www.templatemanager365.com/changelog